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ITIL V4 Foundation Certification – Part-11

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #91
What varies in size and complexity, and uses functions to achieve its objectives?
A. A risk
B. An organization
C. A practice
D. An outcome

Correct Answer: B

Question #92
What does ‘change enablement’ PRIMARILY focus on?
A. Changes to service levels
B. Changes to products and services
C. Changes to organizational structure
D. Changes to skills and competencies

Correct Answer: B

Question #93
Which should be handled by ‘service request management’?
A. A request to implement a security patch
B. A request to provide a laptop Most Voted
C. A request to resolve an error in a service
D. A request to change a target in a service level agreement

Correct Answer: B

Question #94
Which dimension includes the knowledge needed for the management of services?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Correct Answer: B

Question #95
Which is included in the purpose of the ‘change enablement’ practice?
A. Make new and changed services available for use
B. Ensure that risks have been properly assessed
C. Record and report selected changes of state
D. Plan and manage the full lifecycle of all IT assets

Correct Answer: B

Question #96
Which statement about the automation of service requests is CORRECT?
A. Service requests that cannot be automated should be handled as incidents
B. Service requests and their fulfilment should be automated as much as possible
C. Service requests that cannot be automated should be handled as problems
D. Service requests and their fulfilment should be carried out by service desk staff without automation

Correct Answer: B

Question #97
Which is a recommendation of the guiding principle ‘think and work holistically’?
A. Conduct a review of existing service management practices and decide what to keep and what to discard
B. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
C. Review service management practices and remove any unnecessary complexity
D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

Correct Answer: D

Question #98
What is the purpose of the ‘problem management’ practice?
A. To protect the information needed by the organization to conduct its business
B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
C. To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services
D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Correct Answer: B

Question #99
What term is used to describe whether a service will meet availability, capacity and security requirements?
A. Outcomes
B. Value
C. Utility
D. Warranty

Correct Answer: D

Question #100
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
A. Plan
B. Improve
C. Design and transition
D. Deliver and support

Correct Answer: A

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
356
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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