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ITIL V4 Foundation Certification – Part-12

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #101
Which practice forms a link between the service provider and the users of services?
A. Change enablement
B. Service level management
C. Problem management
D. Service desk

Correct Answer: D

Question #102
Which is a risk that might be removed from a service consumer by an IT service?
A. Service provider ceasing to trade
B. Security breach
C. Failure of server hardware
D. Cost of purchasing servers

Correct Answer: B

Question #103
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
A. A mobile phone enables a user to work remotely
B. A password allows a user connect to a WiFi network
C. A license allows a user to install a software product
D. A service desk agent provides support to a user

Correct Answer: D

Question #101
Which is a key activity carried out in the ‘did we get there?’ step of the ‘continual improvement’ model?
A. Define measurable targets
B. Perform baseline assessments
C. Execute improvement actions
D. Evaluate measurements and metrics

Correct Answer: D

Question #105
Which gives a user access to a system?
A. Service requirement
B. Service agreement
C. Service consumption
D. Service provision

Correct Answer: D

Question #106
What can a service remove from the consumer and impose on the consumer?
A. Utility
B. Asset
C. Cost
D. Outcome

Correct Answer: C

Question #107
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
A. Service desk
B. Service request management
C. Service level management
D. Service configuration management

Correct Answer: C

Question #108
Which is a purpose of release management?
A. To protect the organization’s information
B. To handle user-initiated service requests
C. To make new and changed services available for use Most Voted
D. To move hardware and software to live environments

Correct Answer: C

Question #109
How should an organization prioritize incidents?
A. Ask the user for their preferred resolution timeframe
B. Assess the availability of the appropriate support team
C. Use an agreed classification which is based on the business impact of the incident
D. Create an order of incidents based on the dates and times when they were logged

Correct Answer: C

Question #110
Which is a use of the change schedule?
A. Assigning resources to changes
B. Deciding the approval authority for changes
C. Automating the change process
D. Creating change models

Correct Answer: A

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
498
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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