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ITIL V4 Foundation Certification – Part-15

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #131
What is an incident?
A. The planned removal of an item that might affect a service
B. A result enabled by one or more outputs
C. A possible future event that could cause harm
D. A service interruption resolved by the use of self-help tools Most Voted

Correct Answer: D

Question #132
Which statement about service relationship management is CORRECT?
A. It focuses on the service actions performed by users
B. It requires the service consumer to create resources for the service provider
C. It requires co-operation of both the service provider and service consumer
D. It focuses on the fulfilment of the agreed service actions

Correct Answer: C

Question #133
Which role approves the cost of services?
A. User
B. Change authority
C. Sponsor
D. Customer

Correct Answer: C

Question #134
Which is handled as a service request?
A. An investigation to identify the cause of an incident
B. A compliment about an IT support team Most Voted
C. The failure of an IT service
D. An emergency change to implement a security patch

Correct Answer: B

Question #135
Which practice is responsible for moving new or changed components to live or other environments?
A. Release management
B. Deployment management
C. Change enablement
D. Supplier management

Correct Answer: B

Question #135
Which will help solve incidents more quickly?
A. Target resolution times
B. Escalating all incidents to support teams
C. Collaboration between teams
D. Detailed procedural steps for incident investigation

Correct Answer: D

Question #136
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
A. Incident management
B. Monitoring and event management
C. Service level management
D. IT asset management

Correct Answer: C

Question #137
Which action is performed by a service provider?
A. Requesting required service actions
B. Authorizing budget for service consumption
C. Ensuring access to agreed resources Most Voted
D. Receiving of the agreed goods

Correct Answer: C

Question #138
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
A. Service request management
B. Service configuration management
C. Deployment management
D. Change enablement

Correct Answer: A

Question #139
Which statement about a service value stream is CORRECT?
A. It uses prescriptive inputs and outputs
B. It is a value chain activity
C. It integrates practices for a specific scenario
D. It is used to provide governance

Correct Answer: C

uestion #140
What can be used to determine if a service is ‘fit for purpose’?
A. Availability
B. Warranty
C. Outcome
D. Utility

Correct Answer: D

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
419
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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