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ITIL V4 Foundation Certification – Part-16

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #151
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
A. Collaborate and promote visibility
B. Start where you are
C. Focus on value
D. Keep it simple and practical

Correct Answer: A

Question #152
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
A. Understanding the organization’s vision
B. Understanding stakeholder needs
C. Meeting stakeholder expectations
D. Ensuring service components are available

Question #153
When is the earliest that a workaround can be documented in ‘problem management’?
A. After the problem has been logged Most Voted
B. After the problem has been prioritized
C. After the problem has been analyzed
D. After the problem has been resolved

Correct Answer: C

Question #154
What describes the steps needed to create and deliver a specific service to a consumer?
A. Service management
B. Practices
C. A value stream Most Voted
D. Service level management

Correct Answer: C

Question #155
An SLA is a service level agreement. Which describes the ‘watermelon SLA’ effect?
A. A single SLA defines target service levels for multiple customers, so every customer sees reports about other customers’ experiences
B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied
C. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed
D. Introducing SLAs for a service enables customers to see that the service provider is doing a really good job, so this improves satisfaction

Correct Answer: B

Question #156
Which is the BEST example of a standard change?
A. The review and authorization of a change requested by a customer
B. The implementation of a critical software patch in response to a vendor security issue
C. The installation of a software application in response to a service request
D. The replacement of a component in response to a major incident

Correct Answer: C

Question #157
Which practice provides a communications point for users to report operational issues, queries and requests?
A. Incident management
B. Continual improvement
C. Service desk
D. Relationship management

Correct Answer: C

Question #158
What is the definition of a known error?
A. An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incident
C. A problem that has been analyzed and has not been resolved
D. Any change of state that has significance for the management of a service or other configuration item (CI)

Correct Answer: C

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
348
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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