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ITIL V4 Foundation Certification – Part-5

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #41
How are target resolution times used in the ‘incident management’ practice?
A. They are agreed, documented, and communicated to help set user expectations
B. They are established, reviewed, and reported to ensure that customers are happy with the service
C. They are initiated, approved, and managed to ensure that predictable responses are achieved
D. They are scheduled, assessed and authorized to reduce the risk of service failures

Correct Answer: A

Question #42
Which practice has a strong influence on the user experience and perception of the service provider?
A. Service desk
B. Change enablement
C. Service level management
D. Supplier management

Correct Answer: A

Question #43
Which practice involves the management of vulnerabilities that were not identified before the service went live?
A. Service request management
B. Problem management
C. Change control
D. Service level management

Correct Answer: B

Question #44
Which statement about the ‘continual improvement’ practice is CORRECT?
A. Continual improvement participation should be limited to a small dedicated team
B. It is the role of senior management to authorize improvement initiatives
C. Training should be provided to those involved in continual improvement
D. A single continual improvement register should be maintained by senior management

Correct Answer: B

Question #45
Which helps to streamline the fulfilment of service requests?
A. Understanding which service requests can be accomplished with limited approvals
B. Creating new workflows for every service request
C. Separating requests relating to service failures from the degradation of services
D. Eliminating service requests which have complex workflows

Correct Answer: A

Question #46
What actions does a service desk take for all issues, queries and requests that are reported to them?
A. Schedule, assess, authorize
B. Diagnose, investigate, resolve
C. Initiate, approve, fulfil
D. Acknowledge, classify, own Most Voted

Correct Answer: C

Question #47
Which guiding principle considers customer and user experience?
A. Collaborate and promote visibility
B. Focus on value
C. Start where you are
D. Keep it simple and practical

Correct Answer: B

Question #48
Which guiding principle focuses on reducing costs and human errors?
A. Focus on value
B. Collaborate and promote visibility
C. Optimize and automate
D. Think and work holistically

Correct Answer: C

Question #49
Which is a purpose of the ‘service level management’ practice?
A. To establish and nurture the links between the organization and its stakeholders
B. To ensure that the organization’s suppliers and their performance are managed appropriately
C. To support the agreed quality of a service by handling all agreed, user-initiated service requests
D. To set clear business-based targets for service levels

Correct Answer: D

Question #50
Which practice is MOST likely to benefit from the use of chatbots?
A. Service level management
B. Change enablement
C. Continual improvement
D. Service desk

Correct Answer: D

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
371
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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