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ITIL V4 Foundation Certification – Part-6

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #51
Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?
A. Only add controls and metrics when they are needed Most Voted
B. Design controls and metrics first, then remove those not adding value
C. Design controls and metrics and add them individually until all are implemented
D. Only add controls and metrics that are required for compliance

Correct Answer: B

Question #52
Which activity is part of the ‘continual improvement’ practice?
A. Identifying the cause of incidents and recommending related improvements
B. Authorizing changes to implement improvements
C. Logging and managing incidents that result in improvement opportunities
D. Making business cases for improvement action

Correct Answer: D

Question #53
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
A. existing information
B. new methods
C. additional measurements
D. revised processes

Correct Answer: A

Question #54
Which includes governance, management practices, and continual improvement?
A. The service value system
B. The ‘deliver and support’ value chain activity
C. The ‘focus on value’ guiding principle
D. The ‘value stream and processes’ dimension

Correct Answer: A

Question #55
Which is a purpose of the ‘relationship management’ practice?
A. To systematically observe services and service components
B. To protect the information needed by the organization to conduct its business
C. To be the entry point and single point of contact for the service provider with all of its users
D. To identify, analyze, monitor, and continually improve links with stakeholders
3
Correct Answer: D

Question #56
Which practice provides users with a way to get various requests arranged, explained and coordinated?
A. Service level management
B. Relationship management
C. Continual improvement
D. Service desk

Correct Answer: D

Question #57
In which step of the ‘continual improvement model’ is an improvement plan implemented?
A. What is the vision?
B. How do we get there?
C. Take action
D. Did we get there?

Correct Answer: C

Question #58
What is a configuration item?
A. Any financially valuable component that can contribute to the delivery of an IT product or service
B. Any change of state that has significance for the management of a service
C. Any component that needs to be managed in order to deliver an IT service
D. A problem that has been analyzed but has not been resolved

Correct Answer: C

Question #59
Which statement about problems is CORRECT?
A. Problems are not related to incidents
B. Problems must be resolved quickly in order to restore normal business activity
C. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
D. Problem prioritization involves risk assessment

Correct Answer: D

Question #60
Which ‘service level management’ activity helps staff to deliver a more business-focused service?
A. Creating targets based on the percentage of uptime of a service
B. Understanding the ongoing requirements of customers
C. Using complex technical terminology in service level agreements (SLAs)
D. Measuring low-level operational activities

Correct Answer: B

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
269
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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