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ITIL V4 Foundation Certification – Part-8

Last Updated: September 28, 2022
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Preparing for ITIL V4 certification , here are some sample ITIL V4 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps.

Hello All,

Hope this post finds you in good health and spirit.

Question #71
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
A. Relationship management
B. Change enablement
C. Release management
D. Monitoring and event management

Correct Answer: B

Question #72
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
A. Focus on value
B. Think and work holistically
C. Optimize and automate
D. Collaborate and promote visibility

Correct Answer: B

Question #73
What is required by all service desk staff?
A. Excellent technical knowledge
B. Root cause analysis skills
C. Demonstration of emotional intelligence
D. Knowledge of telephony technology

Correct Answer: C

Question #74
Which can act as an operating model for an organization?
A. The four dimensions of service management
B. The service value chain
C. The ITIL guiding principles
D. Continual improvement

Correct Answer: B

Question #75
Which dimension considers data security and privacy?
A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Correct Answer: B

Question #76
What is the definition of a problem?
A. An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incidents
C. An incident for which a full resolution is not yet available
D. Any change of state that has significance for the management of a configuration item (CI)

Correct Answer: B

Question #77
Which is an external input to the service value chain?
A. The ‘improve’ value chain activity
B. An overall plan
C. Customer requirements
D. Feedback loops

Correct Answer: C

Question #78
Which TWO are important aspects of the ‘service request management’ practice?

  1. Standardization and automation
  2. Providing a variety of channels for access
  3. Establishing a shared view of targets
  4. Policies for approvals
    A. 1 and 2
    B. 2 and 3
    C. 3 and 4
    D. 1 and 4

Correct Answer: D

Question #79
Which describes a ‘change authority’?
A. A model used to determine who will assess a change
B. A person who approves a change
C. A tool used to help plan changes
D. A way to manage the people aspects of change

Correct Answer: B

Question #80
Which practice recommends the use of event-based surveys to gather feedback from customers?
A. Service level management
B. Change enablement
C. Service request management
D. Problem management

Correct Answer: A

So, that’s all in this blog. I will meet you soon with next stuff .Have a nice day !!!

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Last Updated: September 28, 2022
232
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Neha Thakur

Professional editor of WindowsTechno has been working in software industry for more than 5 years. Focusing on solving windows client OS, iphone, android and problems, the online articles have helped millions of users.
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